Our Process
Posted by KCs Improvement & Construction Co., Inc. October 4th, 2024
DREAM
Designs that Spark Imagination
DESIGN
Where design meets innovation
DELIVER
Transforming Spaces, Exceeding Expectations
KC’s 5-Step Design and Quoting Process
Home remodeling can be a hectic task. It involves heavy decision-making, including defining a budget, choosing a contractor, and making the selections to fit your desired outcome. Homeowners need someone they can trust to ease them through this overwhelming process.
KC’s has fine-tuned how we do Contracting and Design + Build for more than 39 years. The result is a proven process built upon best practices; everything from client communication to the best construction methods. We have your best interests in mind; Providing an integrated solution for the homeowner with a single point of contact for the entire project.
Step 1: Let’s Get Started — Initial Consultation Form
Time commitment — 5-10 minutes
Cost — FREE
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During this time we gather information about your desired outcome for the project. You can send us existing pictures of your home, discuss your likes and dislikes, and let us know your expectations from KC’s Improvement.
You’ll learn more about the services we provide here at KC’s, and we’ll address any initial concerns and questions you may have regarding your project.
After that, we’ll provide a “guesstimated” cost for your project investment. The guesstimate will be based on similar projects that we at KC’s have completed while serving more than 35 years in the industry.
If the guesstimate is within your budget range, we can proceed to scheduling an in-home consultation, which is step 2 of our 3-step quoting system.
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This form helps us gather an overview of your desired project along with your contact information.
Pictures of your space, rough sketches & dimensions are extremely helpful during this phase if you can provide them. We ask a lot of questions so we can understand as much as possible about your project to ensure that you are getting the best value.
The information gathered will be provided to a dedicated team member specializing in your project type for review.
Step 2: Project Review Discussion —Complimentary Phone Consultation
Time commitment — 30-45 minutes
Cost — FREE
LEARN MORE
During this time we gather information about your desired outcome for the project. You can send us existing pictures of your home, discuss your likes and dislikes, and let us know your expectations from KC’s Improvement.
You’ll learn more about the services we provide here at KC’s, and we’ll address any initial concerns and questions you may have regarding your project.
After that, we’ll provide a “guesstimated” cost for your project investment. The guesstimate will be based on similar projects that we at KC’s have completed while serving more than 35 years in the industry.
If the guesstimate is within your budget range, we can proceed to scheduling an in-home consultation, which is step 2 of our 3-step quoting system.
LEARN MORE
Once the “Initial Consultation Form” is reviewed, a Complimentary 30–45 minute Phone Consultation will be scheduled to discuss your project in greater detail and mutually determine if a site visit will be needed.
We will hear what you have in mind, give some advice, and talk through your goals, desires, and any fears you may have regarding the project. We won’t get into the small details, but we will discuss your vision on a higher level.
By the end of the Phone Consultation, we will determine the next steps in the process:
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- We set up a meeting at your home to view the space, confirm the feasibility and cost effectiveness as well as gather additional Here we discuss the conceptual budget, explain the benefits of using KC’s then transitioning into a Professional Service Agreement (PSA). If you are ready to start this step, KC’s will inspect, measure, photograph and document the existing space in preparation for the design process to begin and collect the design retainer per the PSA payment schedule.
- We agree that you need additional time to review and discuss the results of the Project Review process. In that case, we will keep your file open for 90 days in preparation for further action. Please understand that market pricing will fluctuate and KC’s reserves the right to update pricing to current market conditions. This may result in an increase or decrease to the initial conceptual budget.
- An agreement is reached that we are not the right fit for your project and part ways.
Step 3: Design Agreement and Project Planning
Time commitment — TBD based on design
Cost — Approximately 7-10% of the conceptual budget (plus an additional 6-8% of the conceptual budget depending on the extent of architectural needs, engineering design, and depth of conceptual drawings requested).
LEARN MORE
During this time we gather information about your desired outcome for the project. You can send us existing pictures of your home, discuss your likes and dislikes, and let us know your expectations from KC’s Improvement.
You’ll learn more about the services we provide here at KC’s, and we’ll address any initial concerns and questions you may have regarding your project.
After that, we’ll provide a “guesstimated” cost for your project investment. The guesstimate will be based on similar projects that we at KC’s have completed while serving more than 35 years in the industry.
If the guesstimate is within your budget range, we can proceed to scheduling an in-home consultation, which is step 2 of our 3-step quoting system.
LEARN MORE
Once the Design Agreement is signed and retainer is paid, KC’s will start the project planning & design phase.
- Schematic Design, engineering, narrowing down your ideas, preliminary 3D drawings
- Material Selections of things like cabinets, countertops, flooring, plumbing fixtures, etc. All decisions are made before the construction portion starts, making the process go much smoother in the long run.
- Takeoffs, Estimating & Documentation Finalizing all the construction details so we can properly price your project.
- Detailed Job Scope will outline the design(s), project phases, material selections, guaranteed pricing, & payment terms.
Step 4: Expectation — Build
Now the construction begins. Kick back and enjoy knowing that you have a dedicated project manager to take care of everything from here. Remember that 99% of the details are decided in the project planning & design phase. This allows the build process to go much smoother.
Step 5: Expectation — Warranty
Project completion doesn’t mean the end. We build relationships, not just projects. Reclaim your space, enjoy the improvements, invite family and friends over to admire. Rest at ease knowing about our 1-year warranty. It’s our way of letting you know that your satisfaction is our highest priority.
What Our Customers Are Saying
The Very Best
Wiley W., Greensboro, NC
By far the very best I've ever worked with. I will only use KC's for my home improvement needs.
Professional & Friendly
Glenn H., Kernersville, NC
Great people to work with! Very professional and friendly!
Five Star Construction Company!
Chris M., Ossipee, NC
Great company,very knowledgeable staff and prompt service. Five star construction company!
Rescued Us
Kathy M., Greensboro, NC
KC's rescued us this week when our water heater quit on us. Came out the same day I called for emergency service and did a great job replacing elements. Wayne was efficient, friendly, and courteous! Super job Wayne and Thank you KC's!! Always recommend this company.
Responsive and Knowledgeable
Jeff L., Greensboro, NC
I'm a die-hard do-it-yourselfer, but when I needed some permitted foundation work, I knew I had to enlist the services of a professional. From the initial call back through the end of the job, KC's Improvement was responsive and knowledgeable.
In the end, they gave me exactly what I asked for in a reasonable amount of time and at a reasonable price. The crew was always courteous, prompt, and communicative; they also left the job site as tidy as possible at the end of each workday. The terms of the contract were clear upfront, as were the costs and milestones for payment. I can honestly say that at the end of the job, I did not have a punch list or even a single question. These guys did exactly what they said they were going to do.
After the horror stories you hear about contractors, I was nervous at the outset, but my experience with this company was great. I'm very pleased with their work and the overall experience.
100% Confident In Their Work
Matt J., Greensboro, NC
We've used KC's twice now, once for a home addition and recently for a bathroom remodel. They are the easiest team to work with and I am 100% confident in their work. They respond to emails and messages quickly and are constantly double checking their work for quality. We have two more large projects to do in the future and I wouldn't even waste time calling anyone other than KC's.
Great Follow Through
Kate K., Greensboro, NC
A lot of the other contractors I called in Greensboro wouldn't even come out and look at the problems in our ONLY bathroom--even when I expressed an understanding that fixing the problem would likely involve installing a new shower--which meant we were looking at some kind of remodel... When I called KC, they actually scheduled an appointment to take a look. Monica was knowledgeable and had great follow through in helping us get on the schedule and then later start the job, the people that they worked with went above and beyond what we asked for, and the price for what they did it for was reasonable. (If you're a clear communicator, they will help you find a solution to your house problems that are within your budget.) Anyway-- my husband and I love the work they did on the house.
Ethical and Forthright
Tennie S., Greensboro, NC
We have been very pleased. Our carport and attached room is far more functional than it ever was. They made sure every job was done right. They also kept us well-informed every step of the way We have used this company to completely redo a bathroom that had major structural damage due to leaking.
We most recently used them to replace an exterior door that would not close.
Whether large or small, every project we have done with this company has been amazing. Their prices are competitive. They respond quickly to any concerns and make sure any problems are corrected. I find them ethical and forthright. We live in a house built in 1959, So we continue to need work done. I look forward to using KC's in the future!
New To Me Home
Laurie J., Greensboro, NC
Dear Keith, Marsha, "The Crew", and others involved,
Thank you all so very much for all of your hard work, patience, and efforts in remodeling, painting, and reflooring my "new to me" home. I am so glad God's plan let me to all of you! Wishes for continued blessings to all!
Very Pleased with Work
Jeff J., Greensboro, NC
“Your staff was always willing to make any changes or improvements to my home upon request. I am very pleased with the work and will definitely use your company on future projects.”
Outstanding Staff
Connie W., Greensboro, NC
“I can never express my gratitude for the repairs you made on my home. Your staff was outstanding and I thoroughly enjoy the new look!”
Thanks So Much!
Mary L., Greensboro, NC
“Thanks so much for the great job! I’ll be sure to call when I need anything else.”
Timely Response and Professionalism
Althea T., Greensboro, NC
“You were the highest bidder but I decided to go with your company due to your timely response, persistent follow-up calls and professionalism. I definitely got what I paid for!”
What A Reclamation Project!
Chris H., Greensboro, NC
“We really appreciate the great work you did. What a reclamation project!”
Love The Kitchen
Kay G., Browns Summit, NC
“Thank you so much! I really love the kitchen – I should have removed that wall 10 years ago!”
Home Inspection Success
Cal S., Greensboro, NC
“Many thanks for the inspection you made under our house, and for the written statement that you gave me. The house inspector agreed with you, and the overall inspection went well. I will certainly recommend your company to our friends.”
House Looks Marvelous
Ann H., Greensboro, NC
“Thanks for a wonderful job, the house looks marvelous!”
Work Was Well Done
Bill G., Greensboro, NC
“The work was well done and my wife and I are pleased with the results. Please express our appreciation to your associates.”
Very Pleased
Billy C., Greensboro, NC
“I was very pleased with the overall work done by Keith and his crew and will definitely call them again for work that I need done.”
Pleased With Extra Time & Effort
Kathy W., Jamestown, NC
“I chose your company due to previous work performed by you. Though the job took a little longer than expected, I was pleased that the extra time and effort was taken to do the job properly.”
Prompt Service
Ken S., Greensboro, NC
“Keith, Thanks soo much for the prompt service. Be assured that we will be calling on your company again in the near future.”
Staff Does Excellent Job
Robert N., Greensboro, NC
“Everything good. Monica does excellent job staying on top of everything.”
Exceptional Customer Service
Theresa P., Gibsonville, NC
“Exceptional customer service plus quality workmanship!”
Extremely Friendly Staff
Christopher S., Oak Ridge, NC
“All of the staff that I came in contact with were extremely friendly. Install a handicap entrance into your facility.”
Promptness, Professionalism, and Reliability
Susan P., High Point, NC
“Promptness, professionalism, and reliability So far your team has been very helpful in addressing our unique situation. I appreciate the manner in which everyone has pulled together to make sure that our damages are repaired.”
Extended Part of Our Family
Matthew J., Greensboro, NC
“Kc’s Improvement turned a dream into a reality. We never wanted to sell our home because we loved everything about it and the location, we just needed more room. Luckily our two story home was built with extra space over the left side (above the garage and den). So we turned to KC’s to extend the top floor all the way over giving us an extra bedroom and HUGE bonus room (man-cave). Went from a 3BR 2BA home to a 4BR 2BR 1Bonus room home. It’s perfect in every way. If we ever did anything to our home, which we plan to in a couple years, we would ONLY call KC’s. They felt like an extended part of our family for the time they worked on our home.”
Impressive Kitchen
Brooke K., Greensboro, NC
“We had KCs redo our kitchen. I was worried about the process because everyone says going through a renovation can be stressful. The lady that came out to do the estimate really listened to what I wanted, my budget and even gave me options on ways to save money in certain areas so I could splurge on counter tops. When the demo started I was worried about the mess that years of cooking and dust would stir up, but I came home to the area completely covered, protecting the rest of the house. The total project ran one week over my anticipated schedule but the pay-off was well worth it. My small kitchen, once upon a time an eyesore is now the hub of my home. Everyone just loves the extra storage and fresh look my kitchen now has. I was so impressed that I am working with them again to do my bathroom. :)”
Knowledgeable, Efficient, Skilled, Friendly
David S., Randleman, NC
“KC’s has done two projects at our house and everyone involved from beginning to end was helpful, knowledgeable, efficient, skilled, and friendly. Our location is out of the way and they did not hesitate to offer their services at a great price. Dealing with KC’s Construction has been one of the times when you get more than you pay for. We wouldn’t have anyone else doing work on our home.”
Handyman Projects Large and Small
Doza D., Greensboro, NC
“I used KC’s for a few handyman type projects (large and small) and they did a great job. Everyone I worked with was courteous, professional and knowledgeable. I’m looking forward to future projects soon. Thanks!”
Responsive to Needs
Madeline A., Greensboro, NC
“KC’s was great to work with. They were responsive to my needs and concerns. Issues came up (like they always do) but they were quick to work on a resolution and never kept me in the dark. The garage looks great, built well and functions just like I need it to. Thanks KC’s!”
Very timely
Stephanie H., Greensboro, NC
“House renovations, very timely.”
Great Workmanship
Jessica R., Summerfield, NC
“KC’s did my entire kitchen and bathroom. Keith and his staff made the process as painless as possible. I really appreciate the professionalism and hard work. The workmanship was great, budget was cost effective and the work was done in a timely fashion. I love my new kitchen and am considering a deck over winter so it can be ready for Spring and Summer. Definitely will call KC’s to do the work…I highly recommend them.”
Kitchen and Deck Design
Harold S., Reidsville, NC
“We have used KC’s Improvement for several years. They have always come thru with a wonderful job. Mr. Crabtree has even helped us design our kitchen and he designed our deck. We are very satisfied with the jobs they have done for us. I would recommend them to anyone.”
Very Quick
Teresa S., Jamestown, NC
“Very quick on getting back to us to schedule estimate and was completely finished with our project in approx. 2 weeks. And they worked well with us on what we wanted.”
Very Thorough and Professional
Jordan A., High Point, NC
“Very thorough and professional, we made an appointment for them to come view the property and give a quote.”
Backyard Oasis
Nor R., Greensboro, NC
“Thank you Keith & everyone who worked on our carport. Our original metal roof was a dilapidated eyesore, but Keith made it a beautiful pavilion that is sure to be our backyard oasis. KC’s Improvement did a great job from start to finish – we will definitely use them again!”
Very Capable Crew
Bob F., Greensboro, NC
"In early Spring I attended the Home Show at the GSO Coliseum seeking a good, honest, and interested home renovation firm that would help us with a sagging kitchen floor. My third stop was KC Improvement & Construction Co. I was impressed with the nicely done home displays and with Tim Jackowicz, the company’s Senior Estimator. I briefly explained the kitchen floor problem. Tim was obviously familiar with similar kitchen problems. (more…)
Skilled Exterior Crew
Bruce B., Greensboro, NC
I would like to share a good experience that I had with KC's Improvement and Construction Co. We recently needed several things that had deteriorated on the exterior of our home replaced. including some Hardi siding, a gable vent, some trim work under two other vents, and a deteriorated window sill. Their skilled two-man crew started work around 8:45 after I met with them and the job coordinator and they were finished by 4:30 with all work completed very satisfactorily. They swept our driveway where they had been cutting the materials and left it clean. They were easy to talk with and were concerned that I was satisfied.